Refund policy
Last updated: October 2026
The short versionMost of our parts are made to order for a specific car, so we don't offer change-of-mind returns. If something arrives faulty, damaged or wrong, or doesn't fit the model it's listed for, get in touch and we'll make it right.
Not sure if a part suits your car? Ask before you buy. We're always happy to help.
Full Returns and Refunds Policy
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged in transit, or isn't what you ordered, email andy@radecals.com.au with your order number and photos of the item and packaging. Please contact us as soon as you notice the problem so we can sort it quickly. We'll repair, replace or refund in line with the Australian Consumer Law.
Fitment
Each part is listed for specific vehicles and variants, for example i30N Facelift or Pre-Facelift. Please check your model before ordering, and contact us if you're unsure.
- If a part doesn't fit the vehicle it's listed for, stop and contact us before cutting, modifying or forcing it. We'll work it out with you.
- If you ordered the wrong variant, contact us before fitting. Unused parts in original condition may be exchanged at our discretion, with return postage at your cost.
Change of mind
Because most of our products are made to order, we don't offer refunds or exchanges for change of mind, ordering the wrong item, or no longer needing it.
What isn't covered
- Damage caused by incorrect installation, overtightening, or not following the install guide
- Parts that have been cut, modified, painted or otherwise altered
- Vinyl that has been applied and removed, as vinyl can't be reapplied
- Normal wear and tear, stone chips and weathering
- Visible layer lines on 3D printed parts, which are a normal result of the process and not a defect
- Damage from accidents, impacts, or use outside the part's intended application
These exclusions don't apply where the problem is caused by a fault in the product itself.
Product warranties
Some products include an additional warranty, shown on the product page. This is in addition to your rights under the Australian Consumer Law.
Clothing and merch
Apparel and merch are made to order, so please check the size guide before ordering. We don't accept returns for incorrect sizing or change of mind. Misprints and defects are covered as above.
Sending items back
Please contact us before sending anything back and we'll give you return instructions. For faulty or incorrect items, we cover reasonable return postage. Items returned without contacting us first may not be accepted.
Refunds
Approved refunds are made to your original payment method, usually within 5 to 10 business days.